Redstone Health Center Site Visit

On September 18, the ACHE/FHLA club visited the Redstone Health Center in Park City. Redstone is a part of University Health Care and is set up specifically for “patient centered” care. Manager, Pati Colvin, gave a presentation about the organization of the clinic followed by a tour of its unique design features. Each feature was aimed at providing quick and seamless patient care from the moment the patient enters the clinic. Some of the unique physical features of the clinic are a small waiting room and reception area, having each treatment room stocked with the same equipment and the use of wireless communication. The staff is divided into treatment teams and the supporting medical staff is cross -trained in many functions, such as collecting co-pays, assisting in care and scheduling. Pati enjoys her job overseeing a new way of providing health care that is showing real results in patient satisfaction. We enjoyed getting a glimpse into a pioneering effort to improve the delivery of healthcare.